Refund Policy

At Velvet Beauty, your satisfaction is our priority. We are committed to providing you with high-quality beauty and skincare products and a seamless shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests within 30 days of the date you received your order. To qualify for a return, items must meet the following conditions:

• The product is unused, unopened, and in its original packaging.
• The product has not been tampered with or damaged by the customer.
• Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

Due to hygiene and safety regulations, the following items cannot be returned once opened or used:

• Skincare products (serums, moisturizers, toners, etc.)
• Cosmetics and makeup
• Personal care and hygiene products
• Fragrances and body care items

Exceptions apply if the item arrived damaged, defective, or incorrect. In such cases, please refer to Section 5 below.

3. How to Initiate a Return

Before returning any item, you must contact our customer support team to request a return authorization. Unauthorized returns will not be accepted.

To initiate a return, please contact us with:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your return request is reviewed and approved, we will provide you with detailed instructions on how to return the item safely.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
• We reserve the right to deny a refund if the returned item does not meet our return eligibility criteria.

5. Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, we sincerely apologize for the inconvenience. Please contact our customer support team within 30 days of delivery and provide:

• Your order number
• A clear description of the issue
• Photographs of the item and packaging (when requested)

We will work promptly to resolve the issue by offering a replacement, exchange, or full refund, including any applicable shipping fees.

6. Shipping Fees

• Shipping fees are non-refundable, except in cases where the item arrived damaged, defective, or incorrect.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

7. Order Cancellations

• Orders may be canceled before shipment. Please contact us as soon as possible if you wish to cancel your order.
• Once an order has been shipped, it cannot be canceled. However, you may be eligible to return the item under this Refund Policy once it is delivered.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to our customer support team. We are here to help and committed to making your Velvet Beauty experience a positive one.

This policy is subject to change without prior notice. Please review it periodically for updates.