Frequently Asked Questions

Shipping

How long does shipping take?
Standard international shipping takes 7–15 business days. Express options may be available at checkout.

Do you ship worldwide?
Yes! We ship to most countries worldwide. Shipping costs and times vary by destination.

Order Tracking

How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use it on our tracking page or the carrier’s website.

Refunds & Returns

What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of receiving your order.

How do I request a refund?
Email our support team at support@velvetbeautyskin.store with your order number and reason for return. We’ll guide you through the process.

Payment Methods

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?
Absolutely. Our store is SSL-protected and all transactions are encrypted for your safety.

Products

Are your products suitable for sensitive skin?
Many of our products are formulated for all skin types including sensitive skin. Please check individual product descriptions for details.

Are your products cruelty-free?
We are committed to offering high-quality, ethically sourced beauty products. Check individual product pages for specific certifications.

Customer Support

How can I contact you?
Our support team is available 24/7. Email us at support@velvetbeautyskin.store or use the contact form on our Contact Us page.